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Please allow up to 48 hours for a response to your inquiry.
Our team reviews all requests and prioritizes responses based on their relevance to our core services and business operations.
To maintain efficiency despite high cancellation rates, we provide an estimated pickup window of 10 to 20 minutes.
We frequently encounter situations where customers secure alternative transportation via Uber or Lyft without notifying us.
Consequently, a minimum $10 deposit is required once a driver leaves the local area to fulfill a request.
This policy ensures driver availability and prevents unnecessary travel, guaranteeing that we can provide reliable service to all committed passengers.